Social media is a great place for grievance redressal. And happily, our ministers are increasingly responding to tweets to solve citizens’ problems. Recently, IT and communications minister Ravi Shankar Prasad took note of a tweet about the absence of a post office in a remote village in Uttarakhand. Within days, he made sure that the village got its post office. Prasad is not alone. Others, such as foreign minister Sushma Swaraj and railway minister Suresh Prabhu too are extremely prompt about responding to tweets on citizens’ distress. This has raised expectations among some Twitterati, though. Earlier this month, a man tweeted to Swaraj, asking her to solve his crisis with a defective refrigerator! Are we going the way of the Spanish town of Jun that’s dumped its bureaucracy and uses Twitter for everything from reporting a crime to booking a doctor’s appointment? It’s a thought the Babus might want to ponder.